Each technology for each customer’s application is unique. That’s why Tolt employs a hands-on approach that gives us an insider appreciation of our clients’ challenges and needs. Our employee on-site technicians intimately understand our customers’ business and how their customer facing technology infrastructure impacts their ability to support their customers. Well before hardware and software are deployed, or a maintenance program begins, Tolt’s technicians are educated about the client’s environment, including what influences change and the outcome of those changes. Only with this complete knowledge of actual and potential customer needs, and thorough technology training, do we initiate day-to-day support to meet committed service level agreements (SLAs).

 

To increase response time and system uptime, Tolt ensures that all available resources are readily available to the support team. Locally stocked inventory is in hand within a matter of hours. Parts housed centrally are shipped same-day or overnight so that any issues can be resolved expeditiously.

 

Our real-time incident management system provides an accurate view of equipment faults and service history, allowing engineers to proactively troubleshoot before they arrive on-site. That way, they are even more prepared to fix problems quickly and efficiently. The system also serves as an internal knowledge management database, further helping field techs with shared information and best practices.