All customer-facing technology has the potential to evolve quickly and frequently. This forces organizations to constantly assess their technology solutions and the associated support of their hardware. Yet, servicing this developing technology is not typically the hardware owners’ core competency, particularly in a multi-vendor hardware environment. Even with significant personnel and inventory investments, self-maintenance becomes more difficult with each technological upgrade.

 

Tolt Service Group (Tolt) provides a comprehensive suite of lifecycle management solutions for supporting the infrastructure of customer-facing technology. Using its own internal resources of field and repair technicians, Tolt delivers the inventory and expertise to ensure that its clients’ technology is available when they need it. Complete visibility with real-time access and reporting follows the process from inception to close, capturing critical data used for planning, forecasting and preventive maintenance.

 

Here’s How Tolt Supports the Trends in Customer-Facing Technology

The Challenges: Unified support approach   Emphasis on business solutions vs. hardware break-fix Fast adoption of new technologies   Cost containment and long-term cost reduction Evolving business needs and demands

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Tolt Delivers: Single-source provider for multi- site and multi-vendor technology support Knowledge and expertise to deliver and design customized solutions Constant education and certification on latest available technologies Consultative approach to configure services based on each client’s unique requirements Flexibility to respond and modify the solution